Shipping Policy

At Ondalear, we are proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we get your boots to you.

1. General Shipping Information

We currently ship throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not ship outside the UK at this time.

Orders are dispatched from our overseas warehouse partners directly to your address. Working this way keeps our prices lower than they would be if every pair passed through a UK warehouse first, and it is why our delivery estimates are longer than a domestic-only retailer's.

Shipping options, costs and delivery times may vary depending on your location and the size and weight of your order.

2. Processing Time

Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays rather than leaving you to chase us.

3. Shipping Rates

Free Shipping – we offer free shipping on all orders, with no minimum purchase.

The price you see at checkout is the total price you pay. If you are ever asked to pay an additional charge before your parcel is released, contact us and we will reimburse you in full.

4. Estimated Delivery Times

Here is what to expect once your order is placed:

  • Processing Time: 1–3 business days (Monday to Friday)
  • Transit Time: 5–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (GMT) Greenwich Mean Time – London

Orders placed after the cutoff time begin processing on the next business day.

Please note: delivery times are estimates and may be affected by carrier delays, customs inspections or extreme weather conditions.

You will receive a confirmation email when your order is placed, and a second email with tracking details once it has been dispatched. Tracking can take 24–48 hours to begin updating after you receive the number.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (BFPO/APO/FPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom regulations or carrier restrictions. Please provide a full residential or business address where someone can receive the parcel.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs. Please check your delivery address carefully before completing your order.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email at info@ondalear.com. We will work with the carrier to investigate the problem and find a solution as soon as possible. You will not be left waiting on the outcome of a carrier claim – we will replace or refund your order either way.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 12/09/2026)

9. Contact Information

Store name: Ondalear
Company name: SnazPrint LLC, trading as Ondalear
Company Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Warehouse Address: 66 York Street, London, United Kingdom
Company nr.: 2023-001370758
Phone: +44 7473 953245
Email: info@ondalear.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.