Privacy Policy

Last updated: 12 September 2026

Ondalear operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ondalear is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

The data controller for information collected through this store is SnazPrint LLC, trading as Ondalear, whose details appear at the end of this policy. We handle your information in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you. It does not include information collected anonymously or that has been de-identified so that it cannot be linked back to you. Depending on how you interact with the Services, we may collect or process:

  • Contact details including your name, billing address, shipping address, phone number and email address.
  • Financial information including the type of card used, transaction details, form of payment and payment confirmation. We never receive or store your full card number.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, add to your cart or wishlist, and the orders you place, return, exchange or cancel.
  • Communications with us including the information you include when you contact our support team.
  • Device information including your device, browser, network connection, IP address and other unique identifiers.
  • Usage information including how and when you navigate and interact with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, use the Services or contact us;
  • Automatically through the Services, from your device and through cookies and similar technologies;
  • From our service providers, where we engage them to process personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

UK data protection law requires us to have a lawful basis for each use of your information. Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, tailor and improve the Services. To process your payments, fulfil your orders, arrange delivery, handle returns and exchanges, manage your account, send you notifications about your order, and improve how the store works. Our lawful basis is performance of our contract with you, and our legitimate interest in improving the Services.
  • Marketing and advertising. To send you promotional messages by email and to show you relevant advertising. Our lawful basis is your consent, which you may withdraw at any time.
  • Security and fraud prevention. To authenticate your account, provide a secure payment experience, and detect or investigate fraudulent, unsafe or malicious activity. Our lawful basis is our legitimate interest in protecting our customers and our business. If you register an account, you are responsible for keeping your credentials safe, and we strongly recommend you do not share them.
  • Communicating with you. To provide customer support, respond to your questions and maintain our relationship with you. Our lawful basis is performance of our contract with you.
  • Legal reasons. To comply with applicable law, respond to valid legal process, meet our tax and accounting obligations, and enforce or investigate potential breaches of our terms. Our lawful basis is compliance with a legal obligation.

Cookies

Cookies are small files stored on your device. We use cookies that are strictly necessary for the store to function, such as keeping your basket and your session active, without asking, because the site cannot work without them. Analytics and advertising cookies are set only where you have accepted them. You can change your choice at any time through our cookie settings, or by clearing cookies in your browser.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • With business and marketing partners to provide marketing services and advertise to you. Our partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising.
  • When you direct or request us to disclose certain information, for example to ship you products or through your use of social media widgets or login integrations.
  • In connection with a business transaction such as a merger or insolvency, to comply with legal obligations, to enforce our terms, or to protect the Services and the rights of our users.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. In addition, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, other merchants and Shopify. In these circumstances Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights. To learn more, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found on them. Information you share on public or semi-public venues, including third-party social platforms, may also be viewable by other users. Our inclusion of such links does not imply any endorsement.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of 16. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

Security and Retention of Your Information

We protect your information using encryption in transit, restricted access to order data and PCI DSS compliant payment processing. Please be aware that no security measures are perfect or impenetrable, and information you send to us may not be secure while in transit. We recommend you do not use unsecure channels to send us sensitive or confidential information, and we will never ask you to email us your full card number.

How long we retain your personal information depends on why we hold it. Order and transaction records are kept for six years to meet UK tax and accounting requirements. Marketing contact details are kept until you unsubscribe. Account information is kept while your account remains open. Support correspondence is kept for two years after a matter is closed.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

  • Right to access or know. You may request access to the personal information we hold about you.
  • Right to delete. You may request that we delete personal information we hold about you.
  • Right to correct. You may request that we correct inaccurate personal information.
  • Right to portability. You may request a copy of your personal information, and ask us to transfer it to another provider.
  • Managing communication preferences. You may opt out of promotional emails at any time using the unsubscribe link in any message. If you opt out, we may still send non-promotional messages about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to exceptions provided by local law, you may also:

  • Object to or restrict processing. You may ask us to stop or restrict our processing of your personal information for certain purposes, including direct marketing.
  • Withdraw consent. Where we rely on consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.

You may exercise any of these rights by contacting us using the details below. We will respond within one month. We may need to verify your identity before processing your request, and you may appoint an authorised agent to act on your behalf, in which case we will require proof of that authorisation. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us first using the details below so that we can put it right. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office, at ico.org.uk or on 0303 123 1113.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Where we transfer your personal information out of the United Kingdom or the European Economic Area, we rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement, the UK Addendum to the European Commission's Standard Contractual Clauses, or the Standard Contractual Clauses themselves, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Information

Store name: Ondalear
Company name: SnazPrint LLC, trading as Ondalear
Company Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Warehouse Address: 66 York Street, London, United Kingdom
Company nr.: 2023-001370758
Phone: +44 7473 953245
Email: info@ondalear.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.